Customer Resources & FAQs
Whether you're placing your first order or planning your next event, you'll find everything you need, from ordering policies and FAQs to payment information and customer support.
Minimum Catering Order
A $150 minimum order applies for most catering deliveries to ensure the highest quality food and service.
Looking for something small? Send us a message.
Dietary Requests
Payment & Confirmation
Want to Leave a Gratuity?
We're happy to accommodate many dietary preferences whenever possible. Please let us know about any allergies or dietary restrictions when placing your order.
Payment is collected at checkout to reserve your date. Every order is personally reviewed to ensure accuracy. If we have any questions or recommendations, we'll contact you before preparation.
Want to recognize our team? Gratuities are never expected, but they're always appreciated. Support the Terra team at any time using the secure payment link.
Privacy Policy
Learn how we collect, use, and protect your personal information when you browse our website or place an order with Terra. VIEW PRIVACY POLICY HERE
Delivery
Service
We proudly deliver throughout Central Florida. Delivery fees are based on distance and delivery zone. Orders outside our standard service area may require an additional fee. We will confirm before finalized.
Freshly Prepared
Cancellation Policy
Every order is prepared fresh for your event—not pulled from inventory. This allows us to deliver the quality, flavor, and presentation Terra is known for.
Orders canceled at least 72 hours before delivery or pickup receive a full refund. Cancellations within 72 hours may be subject to partial charges if preparation has begun.
Questions?
Terms & Conditions
Didn't find what you were looking for? We'd love to help. Reach out and we'll be happy to answer any questions about your event.
Review our ordering terms, payment policies, cancellations, delivery information, and customer responsibilities before placing an order. VIEW TERMS & CONDITIONS HERE